Terms & Conditions
Acceptance of Terms & Conditions
Submitting your order on-line or via fax is a conditional acceptance by Optimized Promotions, LLC of your offer to purchase our merchandise. It is also an acknowledgement of your acceptance of our terms and conditions.
Payment is due in full prior to processing and production of the order. Credit card authorization must be obtained before we will fulfill the order. Any other payment terms must be arranged with us in advance in writing.
Once your order has been processed you will receive:
- 1) A confirmation number of your order
- 2) An email proof of your artwork and/or text.
You will receive an email proof. Submitted art is printed "as is". We expect that the art and/or copy that you submit is to your satisfaction and correct. No charge for the first email proof. Additional proofs are available at a cost of $10.00. Optimized Promotions, LLC does not typically charge you a Set-Up fee. If however, the artwork submitted to us requires "clean up" or redrawing before it is usable we will notify you by email before proceeding and a fee may be involved depending on the work needed. Artwork charges are billed at $25.00 per half hour increments.
48 Hour Rush Service
Service, Set-Up & Shipping
Optimized Promotions, LLC offers 48 Hour Rush Service on all of our orders with the exception of laser engraved items. Laser engraved items normally require a 3-5 day turnaround time, however, some laser engraved items may be available with the 48 Hour Rush Service - Please contact us for availability.
24 Hour Rush Service
Service & Set-Up
Most of our items are available for 24 Hour Rush Service. This excludes laser engraved items. For 24 Hour Rush Service Optimized Promotions, LLC must have your order processed by 9:00am MST. 24 Hour Rush Service must specify Overnight, 2-Day, or 3-Day shipping services. For 24 Hour Rush Service the customer will pay for the full rate of the freight charges. We will make every attempt to use the specified carrier but we reserve the right to ship via any available carrier.
Optimized Promotions, LLC will not collect sales tax on orders. If taxes are due it is not the responsibility of Optimized Promotions,LLC to collect.
Optimized Promotions LLC offers UPS Ground Shipping on select items shipped within the continental United States. Expedited shipping is available such as 2 Day, 3 Day, Overnight, etc. for an additional charge. Optimized Promotions, LLC will attempt to use the specified carrier but reserves the right to ship via any available carrier. 24 Hour Rush Service orders do not receive free shipping. On 24 Hour Rush orders the customer must specify Overnight, 2 Day or 3 Day Service and the customer will be billed accordingly. Optimized Promotions, LLC is not responsible for any shipping delays by the carrier. International Shipping is available. Please contact us for the cost. You would need to provide international documentation with your order.
Cancellations or Order Changes
Optimized Promotions, LLC offers very quick turn-around time and 48 Hour Rush Service on all of our orders. Due to the nature of our expedited service we do not accept any cancellations or order changes.
All products are guaranteed against defects in material and printing. Claims must be made within 10 days. Custom imprinted merchandise will only be accepted if it is defective. No returns are accepted without prior authorization. Optimized Promotions's liability shall be limited to a refund or replacement of the product at our option.
California Requirements for Proposition 65
Please see our General Information section regarding Prop 65 requirements for shipments to California.
Imprints and logos shown on products on this website are for illustrative purposes only and do not indicate actual use or endorsement of that product by Optimized Promotions, LLC.
All prices are subject to change without prior notice.